Privacy Policy

1. Introduction

Provenance Desk ("we", "us", "our") is committed to protecting the privacy of households and individuals who use our record cataloguing and documentation support services in Bangkok, Thailand. This policy explains what information we collect, how we use it, and the choices available to you.

If you have questions about this policy, you may reach us at [email protected].

2. Data We Collect

When you contact us through our website or book a session, we may collect your name, email address, phone number, and any message details you choose to share. We also use standard website cookies and basic analytics tools to understand how our site is used.

Our legal basis for processing this information is your consent when submitting a form, or our legitimate interest in responding to enquiries and delivering booked services.

Contact form submissions are retained for up to 24 months unless a longer period is required to complete a booked service or fulfil a legal obligation.

3. How We Use Your Data

Personal data is used to respond to enquiries, schedule and deliver our cataloguing and documentation services, and improve our website. We do not sell personal data. We do not send marketing communications unless you have separately agreed to receive them, and you may opt out at any time.

We may share limited data with service providers who support our operations, such as hosting or scheduling tools, under confidentiality obligations.

4. Data Protection Measures

We apply reasonable technical and organisational safeguards, including secure hosting, access controls limiting who can view submitted information, and periodic review of our data-handling practices. In the event of a data breach affecting personal information, we will take appropriate steps to notify affected individuals as required by applicable law.

5. Cookies

Our website uses essential cookies for basic function and, with your consent, analytics and preference cookies. For full details on the types of cookies used and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

• The right to access the personal data we hold about you
• The right to request correction or deletion of your data
• The right to data portability where applicable
• The right to object to certain types of processing
• The right to withdraw consent at any time
• The right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page.